Small Fish Toolbox Tips – A Good Apology Goes a Long Way

When you make a mistake do you apologise immediately?

It can feel quite confronting, can’t it?

Sometimes we make excuses so as to not put the blame on us. But this could make things worse.

Here’s a story from Jon, our tame business coach, about a referral he gave to his client.

There’s an important lesson here…

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For more of Jon’s Toolbox Tips, search Small Fish, or click the link!